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Free shipping applies to orders $75 and above within the continental United States, though some exclusions do apply as some of our manufacturers require a set freight charge.
Most items are in stock and ready to ship. If you order an item that is not in stock, we will notify you with an ETA, at which time you will have the option to cancel your order. Custom-made items usually ship between 4 and 12 weeks after ordering, depending on the manufacturer. You will be notified via email with tracking information when your order ships out.
All shipment dates are approximate. Digs is not responsible for early shipping or any shipping delays.
If you have selected Free Shipping for applicable orders, we may wait until all items are in stock before your order ships out using the least expensive shipping option. If you have paid for shipping, we will ship each item as available using the method you have selected.
Furniture orders generally include curbside delivery only. Freight companies will contact the customer to arrange a delivery appointment time, usually Monday through Friday only. If you require Saturday or White Glove delivery, just let us know and we'll see what we can do. Additional fees may apply.
If you have scheduled a time for delivery, please be sure to be there at the arranged time. Digs will not be responsible for any re-delivery fees associated with a missed appointment.
We accept returns in sellable, new condition in all original packaging within 30 days of purchase for a full refund, minus all related shipping costs. Any shipping charge required by our vendors at checkout may not reflect the total cost of shipping to be deducted. All returns must be authorized by Digs. To obtain a return authorization, please contact us via email.
All furniture, wallpaper, and custom-made items are considered special-order, and are therefore not returnable.
We cannot guarantee that a product's color will match exactly what you see on your computer screen, as all screens are different. If you are unsure of how a product will look in real life, we encourage you to contact us for more information or to order a fabric swatch (when available) before placing your order.
In the rare event that an item arrives damaged or defective, the customer is responsible for letting Digs know via phone or email within 24 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise.
For furniture orders, it is the customer's full responsibility to thoroughly inspect the item(s) before signing and accepting delivery. If damage is discovered after signing for delivery without any notation, Digs will not be responsible for any replacement or return.
In the case of a manufacturer defect or damage (to be determined by either Digs or the manufacturer), Digs will then promptly have the item replaced or repaired at no cost to the customer.
Customers can cancel an order in writing at any point prior to shipment. If an item has already been processed for shipment, cancellation is no longer an option.
Unfortunately, we are unable to cancel custom-made furniture orders once production has begun.
Feel free to contact Digs should you have any questions or concerns regarding any of our policies -- via phone: (206) 457-5709, email hello [at] digsshowroom [dot] com, or in person at 2002 NW Market Street, Seattle Washington 98107.